Accountability Starts at the Top

“Having great power comes with great responsibilities as the popular adage goes and that involves making sure you set a good example for your peers and those people who look up to you.”

Good leadership has never been more important than it is now. Regardless of which organization, firm, company, or working body you oversee or manage, you have a responsibility to be open, transparent, and accountable to both your subordinates and others who have a stake in the leadership role you oversee. Having great power comes with great responsibilities as the popular adage goes and that involves making sure you set a good example for your peers and those people who look up to you.

While what you’re in your own role should not reflect on how others in an organized company, firm, or agency to do their own roles, but you can have an outsized impact on the effect you have on other people you work with by setting a good example for them. What do I mean by setting a good example? There are several ways, including the fifteen I have listed below to do that in a leadership role in the working world and for which will not only help you as a leader but help the workplace that you are both developing and managing.

  1. Own Up to Your Mistakes – Acknowledge personal errors without deflecting blame to your subordinates. This sets up a culture where it’s okay to fail, but it’s crucial to learn from it without being chastised.
  2. Communicate Transparently and Consistently – Keep team members in the loop about decisions, challenges, and updates on a weekly or at least a monthly basis. Transparent communication fosters trust and accountability. Avoiding gossip, rumors, and other loose talk is a key role of a leader to make sure that doesn’t override official guidance.
  3. Set Clear Expectations for Everyone – Define what success looks like in specific terms for each person’s performance and hold everyone, including themselves as the leader or CEO, to those same standards.
  4. Lead by Actual Action(s) – Demonstrate work ethic, punctuality, proper dress code and overall professionalism each day. Leaders who practice what they preach inspire others to do the same. Always be willing to put in serious work relevant to your company’s mission and not just sit in meetings all day when you could be pitching in to help with the big picture, especially for a smaller organization when you may not have as many employees to solve problems that come up each day.
  5. Encourage Consistent Feedback from Others – Actively seek feedback from all levels of the organization for how things could improve or be better for the average worker. This shows that the leader values input and is open to improvement even when it may reflect negatively on them or the organization.
  6. Hold Themselves to the Same Standard – Apply the same level of accountability to themselves as they would to others, regardless of rank or position. Make sure that they are open to having their performance reviewed just the same as anyone else.
  7. Be Consistent in Your Decision Making – Consistency in decisions, actions, and behavior reinforces trust and a culture of accountability. For example, if there is a flexible hybrid or remote work policy and a contract is signed for that part of the work environment, that cannot just be ended without abiding by the contract or letting people know there will be changes after the end of a contract. It’s important to not pull the rug out from your employees when they come into the job with certain work expectations that they agreed to.
  8. Provide Recognition and Consequences – Celebrate successes and address failures in a fair and constructive way. Holding people accountable, positively or negatively, ensures a balanced approach that people will appreciate because of your honesty and consistency.
  9. Empower Other People in Their Roles – Provide resources, training, and autonomy for team members to succeed and be responsible for their roles. Make sure that they can go to conferences, relevant trainings, skills development courses, and other events that they will benefit from whether it’s for IT, sales, marketing, business development, etc.
  10. Always Maintain Ethical and Moral Standards – Model both Ethical and Morally sound behavior for others in your organization, even when no one is looking. This sets a baseline for personal and organizational integrity that others will follow based on your example as the leader of the firm and because they know they are doing right and following the rules.
  11. Be Present and Available to Everyone – Hold open office hours each week and make it a priority to meet with each employee or each team throughout the year to see how they are doing, especially individually. Be accessible to all team members when they need guidance or clarity, demonstrating commitment to their growth and accountability in your firm or organization.
  12. Follow Through on Your Commitments – Demonstrate reliability by keeping promises and meeting deadlines, setting an example for follow-through in the organization. Your word is your bond as a leader in the work you do, and others will want to do business with you or continue the partnership if you are able to do what you said you were going to do.
  13. Foster a Culture of Mutual Accountability – Cultivate an environment where everyone feels responsible for the success of the team, not just individual performance. If you have different teams, make sure they know the role that is expected of them, what they are responsible for, and how to resolve issues with each other when they inevitably come up.
  14. Address Issues Promptly and Privately – Tackle accountability problems early before they grow into larger organizational issues, showing that problems are addressed fairly and swiftly. Make sure to do it privately as well with those affected employees and keep it constructive in terms of ensuring more accountability. It’s never good to air out grievances with your workers in public or in front of a team or group of employees.
  15. Provide Continued Growth and Training Opportunities – Workers want to feel like they are progressing in the job and giving skills or certification training(s) can really help with overall job satisfaction. Being able to provide a long-term trajectory for those people in your firm or company so they stick around and lower the turnover rate is key too.

Being a leader of a company, firm, or organization is not easy, but the reward of being an effective leader of a thriving workplace is worth the stress of it all. You must be a positive example who sets a high standard but also is able to help the people under you develop their own professional futures and be willing to adapt and adjust your own ideas and policies based on constructive feedback. If accountability and transparency are to thrive in any organization, it must come from leadership first and work its way down through the hierarchy.

Skills Pay The Bills

“Sadly, that is no longer the case even though some people seem to be blind to this change in our expectations of people’s professional qualifications.”

As you go through your professional and career pursuits, you realize more and more each year the need to continually invest in your skills. It used to be whereas a high school and more recently a college degree would set you on a path for sustained success whatever field you would enter. Sadly, that is no longer the case even though some people seem to be blind to this change in our expectations of people’s professional qualifications.

More than ever, ‘skills pay the bills’ so even though you may be formally educated, it is simply not enough to compete 5-10-20 years down the line. Technology and the world of work continues to rapidly change, whether you wear a blue collar or a white collar, many types of work nowadays ask you to stay up to date with the latest trends, innovations, and developments including new skills you’ll need to succeed.

This is not advice you are likely to hear as much if you’re a young person reading this article or just having been fresh out of college. You must continually be learning as much as you can and as related to your career interests long-term. Unfortunately, I don’t think our traditional education system from K-12 or at the university level have realized this as much yet to provide skills in the trades or in different areas like STEM, project management, cybersecurity, artificial intelligence, cloud computing, etc.

Hopefully, your employer or your university can provide those skills to you as part of your employment or as part of your time as a student but that is not always the case for us. In our working life, you will often have to take the initiative in learning new skills or building upon your current skillsets to pay the bills especially as you get older and move up the career ladder.

They may even pay for training or for your exam and/or course, but if that’s not in the cards, I do recommend seeking out those skillsets on your own that are marketable to add to your repertoire. It may be financially unaffordable or difficult, but I do recommend at least taking a few low-cost courses or no-cost videos to at least learn on your own. We still live in a day and age with seemingly unlimited access to information, whether online, or in your public library to learn new skills. Learning new skills and being certified or credentialed is worth the financial investment as well if you can save up money for it or at least work your way towards accreditation.

It does not hurt to show initiative to ask directly of your boss or other employees about ways to learn from them or see if you can shadow them to learn a new skill. You can also politely let them know the benefits that you could bring to your workplace from them having invested in your new skillsets over time. It may not take much to convince them, and you would be surprised how your argument could change their mind(s) when they realize the benefits to the company or the organization.

Still, if that does not happen, always, always invest in yourself. Jobs may change, bosses will change, but the skills you learn could last for the life of your career. Try out different skills here and there to see how much you want to invest in it financially and time wise. It can take a while to find out which skill(s) you would like to use for a living. I ask that you keep trying out different skills, learn new ones, and do it for yourself first. It is helpful in keeping yourself mentally sharp too because we can tend to stagnate after our formal education is over whether it was high school, college, or even after an advanced degree.

It is great to test ourselves not only in our teens in 20s, but in our 30s, 40s, 50s, and even beyond that. The current job market is not easy as I can tell so you need to keep investing in your skillsets to stand out amongst stiff competition regardless of what career field, you’re in. Please do not let yourself stagnate and rest on your laurels forever. I do agree it is good to take a break from learning here and there to give yourself time to think about what you want to learn.

However, you won’t be as competitive in your career pursuits if you aren’t improving your skills or learning new ones. The economy is so dynamic and changing rapidly due to advancements in different technologies that you constantly need to adapt to keep up with the job market. I barely mentioned the future of work, but I can say for sure that the future of work will go well for those of us who work hard, stay flexible, learn new skills with or without the support of our employers, and for whom of us have an open mind and a thirst for knowledge that cannot ever be quenched. Keep investing in yourself because as the saying goes, “skills pay the bills.”