Category: decision making

Accountability Starts at the Top

“Having great power comes with great responsibilities as the popular adage goes and that involves making sure you set a good example for your peers and those people who look up to you.”

Good leadership has never been more important than it is now. Regardless of which organization, firm, company, or working body you oversee or manage, you have a responsibility to be open, transparent, and accountable to both your subordinates and others who have a stake in the leadership role you oversee. Having great power comes with great responsibilities as the popular adage goes and that involves making sure you set a good example for your peers and those people who look up to you.

While what you’re in your own role should not reflect on how others in an organized company, firm, or agency to do their own roles, but you can have an outsized impact on the effect you have on other people you work with by setting a good example for them. What do I mean by setting a good example? There are several ways, including the fifteen I have listed below to do that in a leadership role in the working world and for which will not only help you as a leader but help the workplace that you are both developing and managing.

  1. Own Up to Your Mistakes – Acknowledge personal errors without deflecting blame to your subordinates. This sets up a culture where it’s okay to fail, but it’s crucial to learn from it without being chastised.
  2. Communicate Transparently and Consistently – Keep team members in the loop about decisions, challenges, and updates on a weekly or at least a monthly basis. Transparent communication fosters trust and accountability. Avoiding gossip, rumors, and other loose talk is a key role of a leader to make sure that doesn’t override official guidance.
  3. Set Clear Expectations for Everyone – Define what success looks like in specific terms for each person’s performance and hold everyone, including themselves as the leader or CEO, to those same standards.
  4. Lead by Actual Action(s) – Demonstrate work ethic, punctuality, proper dress code and overall professionalism each day. Leaders who practice what they preach inspire others to do the same. Always be willing to put in serious work relevant to your company’s mission and not just sit in meetings all day when you could be pitching in to help with the big picture, especially for a smaller organization when you may not have as many employees to solve problems that come up each day.
  5. Encourage Consistent Feedback from Others – Actively seek feedback from all levels of the organization for how things could improve or be better for the average worker. This shows that the leader values input and is open to improvement even when it may reflect negatively on them or the organization.
  6. Hold Themselves to the Same Standard – Apply the same level of accountability to themselves as they would to others, regardless of rank or position. Make sure that they are open to having their performance reviewed just the same as anyone else.
  7. Be Consistent in Your Decision Making – Consistency in decisions, actions, and behavior reinforces trust and a culture of accountability. For example, if there is a flexible hybrid or remote work policy and a contract is signed for that part of the work environment, that cannot just be ended without abiding by the contract or letting people know there will be changes after the end of a contract. It’s important to not pull the rug out from your employees when they come into the job with certain work expectations that they agreed to.
  8. Provide Recognition and Consequences – Celebrate successes and address failures in a fair and constructive way. Holding people accountable, positively or negatively, ensures a balanced approach that people will appreciate because of your honesty and consistency.
  9. Empower Other People in Their Roles – Provide resources, training, and autonomy for team members to succeed and be responsible for their roles. Make sure that they can go to conferences, relevant trainings, skills development courses, and other events that they will benefit from whether it’s for IT, sales, marketing, business development, etc.
  10. Always Maintain Ethical and Moral Standards – Model both Ethical and Morally sound behavior for others in your organization, even when no one is looking. This sets a baseline for personal and organizational integrity that others will follow based on your example as the leader of the firm and because they know they are doing right and following the rules.
  11. Be Present and Available to Everyone – Hold open office hours each week and make it a priority to meet with each employee or each team throughout the year to see how they are doing, especially individually. Be accessible to all team members when they need guidance or clarity, demonstrating commitment to their growth and accountability in your firm or organization.
  12. Follow Through on Your Commitments – Demonstrate reliability by keeping promises and meeting deadlines, setting an example for follow-through in the organization. Your word is your bond as a leader in the work you do, and others will want to do business with you or continue the partnership if you are able to do what you said you were going to do.
  13. Foster a Culture of Mutual Accountability – Cultivate an environment where everyone feels responsible for the success of the team, not just individual performance. If you have different teams, make sure they know the role that is expected of them, what they are responsible for, and how to resolve issues with each other when they inevitably come up.
  14. Address Issues Promptly and Privately – Tackle accountability problems early before they grow into larger organizational issues, showing that problems are addressed fairly and swiftly. Make sure to do it privately as well with those affected employees and keep it constructive in terms of ensuring more accountability. It’s never good to air out grievances with your workers in public or in front of a team or group of employees.
  15. Provide Continued Growth and Training Opportunities – Workers want to feel like they are progressing in the job and giving skills or certification training(s) can really help with overall job satisfaction. Being able to provide a long-term trajectory for those people in your firm or company so they stick around and lower the turnover rate is key too.

Being a leader of a company, firm, or organization is not easy, but the reward of being an effective leader of a thriving workplace is worth the stress of it all. You must be a positive example who sets a high standard but also is able to help the people under you develop their own professional futures and be willing to adapt and adjust your own ideas and policies based on constructive feedback. If accountability and transparency are to thrive in any organization, it must come from leadership first and work its way down through the hierarchy.

Avoiding Analysis Paralysis

“We also often must think if the choice or decision we make is ‘perfect’ but to put it bluntly, no choice or decision is ever perfect.”

With the rapid pace of change and constant streams of information coming at us each day, it leads a lot of us to overthink decisions and choices to the point of inaction. There are too many choices we have to make, sometimes big and sometimes small, but we can easily get overwhelmed by the fear of making the wrong decision or if it’s better to avoid deciding altogether. We also often must think if the choice or decision we make is ‘perfect’ but to put it bluntly, no choice or decision is ever perfect.

Everyday, we are faced with hundreds or even thousands of choices such as choosing what to eat, what to wear, to what to do with your life, career, or school choices. Major life decisions should always take precedence in terms of your focus and your analysis, but you have to make the decision at some point regarding career, school, investments, and relationships. You must be able to prioritize effectively the decisions you have to make in the order of what’s more urgent and what’s most important. Smaller choices should deserve some time, but they should take away from the big choices we have to make day in and day out. Prioritization, knowing when to limit the time spent on a choice, and embracing choices or decisions that are ‘good enough’ over ‘perfect’ will help prevent you from falling into an ‘analysis paralysis.’

I believe that ‘analysis paralysis’ is more common than ever due to several factors. We have too much information and it’s overloading our thought process because it’s seemingly endless with regards to the Internet and it’s harder than ever to filter out good information from bad. The fear of missing out (FOMO) has us thinking that we have endless choices in life rather than a few immediate choices we should focus on that affect our lives.

Social media makes it seem like we have endless time or endless options to consider but we must reframe it as these are the choices I can make that are within my control and for which directly impact me. Society tends to reward those people who seem to have made the best decisions even when we know we don’t know the full story behind the choice because social media and the Internet don’t give us everything regarding how a person decided or made a choice to begin with.

Too many choices each day of life, which society can thrust upon us all at once, is a modern problem especially regarding how many streaming services, career paths, educational options, and other non-essential choices that flood our attention spans. While it’s important to make choices, you should not waste more time than you need analyzing every option out there because it would be a waste of your time.

As I mentioned earlier, to avoid analysis paralysis, you have to choose only on what you can control or have an impact on your life to decide upon immediately. You got to set time limits on these decisions you can make and are relevant to your life at the time. There is also no such thing as a ‘perfect’ choice or decision and every decision we make has positives and negatives to it as well as unknown factors that we cannot foresee upon making the choice.

You should be identifying the key factors of the choice and what impacts it’ll have from making one choice or the other, but for which truly matters rather than analyzing what could be or should be without knowing what those unknowns may lead to. Identifying what truly matters and really impacts you day to day should be priority in your decision making and should be based on relevant information that is creditable and trustworthy too.

Taking small choices or decisions can make it easier as well to handle bigger decisions but both need to be happening in your life. You can’t ignore the big choices or the small choices and often they will need to be made at the same time or same day. Breaking down your decisions and the steps that lead to them will reduce the chances of you being overwhelmed by making them. Take the decision-making process one step at a time, especially for the big decisions, will make it less daunting and give you more confidence in how you analyze the choices you have.

Limit the amount of information you expose yourself to and make sure the information you get is trustworthy before making your choice or decision. There is too much information out there for every choice we could make in this information age so make sure you trust your sources, limit them to a handful, and try to analyze both sides of the choice without delaying it too much.

By recognizing what ‘analysis paralysis’ is, how often it can affect us in our daily lives due to living through the ‘information age’ and taking steps to overcoming this paralysis one choice or decision at a time, you can improve the quality of your life immensely. Go easy on yourself and try to make the best decisions you can with the best information you can get. We all make mistakes in our choices and our decisions because we’re human but it’s important also to learn from past mistakes and do the best we can each day we make a choice or decision.

On Hierarchy

“For most of human history especially in the hunter-gatherer period of our ancient ancestors, there were no formal hierarchies as people usually lived, ate, and communed in small groups where decisions could be made collectively and were objections or differing opinions were more easily able to be heard.”

Hierarchy is one unavoidable aspect of modern life that can be difficult not to clash with from time to time. The bigger the group is, the more necessary a hierarchy is in order to ensure order and compliance. For most of human history especially in the hunter-gatherer period of our ancient ancestors, there were no formal hierarchies as people usually lived, ate, and communed in small groups where decisions could be made collectively and were objections or differing opinions were more easily able to be heard.

If you have a group of 10 or even up to 100, which is what human beings are able to hold in their memories in terms of remembering names, faces, and details about each person, such small-scale organization did not have a need for a strict hierarchy where one person was in charge of making all of the decisions or whose voice mattered more than others. On the contrary, consensus involved discussion, debate, and a common conclusion at the end of the meeting or congregation. If enough people did not agree with the decisions or the direction of the group, they would often create their own group and go their own way.

These small groups dominated for a long time in human history, but their longevity in terms of collective group decision-making was upended by the agricultural age and when people stopped roaming around the planet. Instead of being hunter-gatherers, the majority of humanity shifted to being settlers and farmers establishing larger and larger groups to form a collective society or nation where you would not know everyone in your group because that group was no longer autonomous. Agrarian, industrial, and post-industrial societies are made up of thousands or millions of people usually brought together under one flag, one state, or one nation.

While this civilizational approach has outlasted our ancient past as hunter-gatherers, our inherent need to be part of a group, to be valued, and to have purpose within that group has not gone away. These small groups had a measure of equality to them with everyone having a key purpose and having a voice regarding what issues or opportunities had come up. In a larger society, cooperation is harder to come by, inequalities can be maximized, and hierarchies are much more common due to the need to instill order and discipline among people of that society even when they feel like they are being disadvantaged in some way.

Hierarchies are not necessarily natural to us as human beings given our origins and our way of life that lasted for thousands of years but to me and others, it was a necessity in order to organize a large-scale society of thousands or millions of people. Hierarchy is not necessarily a bad system, but it can be abused by those who have power who are not held accountable for their actions or who cannot be removed from their leadership role if they do not serve the society’s interests and needs. The fight for democratic governance, for basic human rights, and for equal opportunities in a society; those values are not guaranteed especially when we organize around a hierarchy and give people power over others.

Whether it is the President of a country or the CEO of a company, a hierarchy has to be kept in check and when that leader or ruler is not making wise decisions for the people he serves in that role, there has to be a way to remove someone from that role in the hierarchy. While hierarchies are necessary in our modern world, there have to be ways for those who are subordinate to voice themselves and their views without fears of reprisal or retribution for speaking out.

To ‘speak truth to power’ throughout history has been the exception rather than the norm but for those who did it even when there were financial or personal risks involved, the larger society benefited from the actions of those people who did not remain silenced but spoke out. If a leader is committing injustices, if a manager is doing something illegal, or if a principal is abusing their power, they have to be held accountable and removed from their position especially the higher up in the overall hierarchy that they are placed.

By raising our collective voices, abuses, inequalities, and injustices can be minimized as much as possible if there are democratic safeguards created to prevent a hierarchical order from being abused. There will be those leaders who do right by their subordinates and who make their hierarchy more democratic but in case that does not occur, laws and institutions have to be able to hold those at the top of their hierarchies in check.

Whether it’s’ allowing a few of your employees at a company to have voting rights on the company’s board of directors or making them shareholders or part-owners of the company, these are a few ways to make hierarchies more responsive and fairer. By establishing term limits for those who run for public office and prevent them from being in that office for the rest of their lives so that they aren’t able to have power for thirty or forty years straight is another concrete way to control a hierarchy by allowing others to take charge. When a President or Prime Minister does something illegal or cruel, that hierarchy is not absolute, and they can be removed from office or even be charged with a crime so that people in the society will know that they are not above the law.

It’s not that hierarchies are inherently bad or negative, but they must be actively controlled and made more democratic by those who participate in them. The people who are subordinate to others within a hierarchy should be able to freely voice their opinion, concerns, or dissent when they disagree with their leader. A good leader should take into consideration those stakeholders or constituents who they are responsible for governing over and they should not prevent people from expressing their dismay or disappointment because a good leader will admit when they make a mistake and try to do better for the people under him or her.

The notion of a hierarchy having been around for all of human history is a fallacy and while it is not an ideal way to form a group with one person having power over others by claiming it, it is the only way to organize large-scale societies and nations. However, hierarchies that are successful are responsible to the needs of the people living in them, who want to voice their opinion without fear of reprisal for having done so, and to be able to vote, change, or amend the leadership from time to time so that the hierarchy does not become above the people but rather part of them in a democratic system.

While hierarchy has to be respected, it should not be absolute, and it must be as democratic as possible. A hierarchy that is unequal, unresponsive, and meant to be permanent will ultimately fail because that kind of hierarchy will lose favor with the people under it and will eventually be replaced with something better. If you find yourself under a hierarchical system that you find stifling and demeaning, don’t stick around and support it. Find your own group or place in the world where you can have a voice that is listened to, where decisions can be made as a small group if possible, and where an absolute hierarchy is unheard of and frowned upon.