Tag: feedback

Why Constant Ratings and Reviews Are Hurting Your Business

“As any business owner such as myself will tell you, getting customer feedback is extremely important to see how your business or company is doing.”

As any business owner such as myself will tell you, getting customer feedback is extremely important to see how your business or company is doing. Customers won’t sugarcoat it and won’t hide their feelings, especially when they’ve spent money on something they see as either useful or valuable. Having ratings and reviews is a good way to get feedback on how your business can improve. From a customer’s perspective, it is nice to make one’s opinion known, to have an impact on the product or service you use and have their input lead to actual changes to keep them around longer as a customer.

However, where this reviewing and rating system can run into trouble, is when you are constantly reviewing every single service and product, it’s become compulsory instead of optional, and it’s spread to industries where direct responses can be a bit too on the nose when they serve the public and not private interests. From restaurants to ride-sharing applications to doctor’s offices, every transaction in society now comes with a mandatory rating request, leaving more customers fatigued and desensitized.

Being asked to constantly review every single business, public or private, doesn’t always lead to better or more in-depth feedback, and there are other ways companies can strike the right balance going forward. One of the ways to do so is to go beyond the basic ‘stars’ or out of 10 scale that is being used by most providers today. Its surface-level, lacks nuance, and rarely captures how the customer truly feels. In this case, less is more. Anonymous, optional surveys completed at the customer’s discretion generate more meaningful feedback than shallow ratings from everyone at once.

For example, if you are a small business or company, and you are getting 100 five-star ratings, but they are from bots or fake accounts with no actual written reviews, can you claim to be a reputable business? Instead, especially with more of the Internet being filled with AI, bots, and fake accounts, real verification methods with anonymized surveys, which can be filled out over time, will make for a happier and less stressed customer base.

If you are getting scores or ratings constantly but with no real feedback, how can you possibly gain real insights from these ratings? Also, how can customers trust these cursory ratings when they could be fake or not with anything real backing up their star rating? Personally, I would rather get 10 real reviews from customers who opt to voluntarily leave a review for my business that’s in-depth and insightful about the product or service rather than 100 fake ones with no substance or trustworthiness. Beyond the risk of fake reviews, there’s also the problem of overwhelming customers with constant rating requests.

Forcing customers to rate every interaction is stressful, disingenuous, and harmful. Business owners should always make any kind of rating or review optional and only prompt the customer to leave the review every now and then and not after every interaction. There should not be a penalty for not leaving reviews as well and they should remain optional yet encouraged. Companies or firms can also incentivize reviews or ratings with a referral offering, a discount, or perhaps a free trial to encourage greater participation. If they really dislike or like your product or service, they often will want you to be the first to know but they should have the autonomy to do so on their own initiative. In addition to incentivizing voluntary feedback, companies must consider the ethical implications of rating individuals directly.

Moreover, I do not think it’s wise for some companies to review their customers even with the gig economy unless they consent to it as certain ridesharing companies have done up to this point. It’s good to have responsible customers using your platform or service but having anonymous reviews of your customers without their knowledge or feedback about their own ratings is morally gray at best and potentially illegal too. I also think it should be discouraged to rank teachers, doctors, lawyers, and other professionals directly even if it is a private practice or company. Evaluating the institution rather than individual professionals is more responsible; rating certified individuals in sensitive fields is ethically questionable.

In the end, more reviews and ratings do not automatically mean better feedback for a company. Overloading your customers with constant rating requests leads to superficial or lack of candid responses, stress, and even distrust, while fake or bot-generated reviews undermine the credibility of a business. The solution is simple but often overlooked: make feedback selective, anonymized, and meaningful.

Encourage customers to share their insights thoughtfully rather than compulsively and consider thoughtful incentives to reward genuine engagement. Beyond numbers and stars, businesses should focus on creating systems that respect their customers’ time, autonomy, and privacy. By doing so, companies not only gain actionable insights but also cultivate trust, loyalty, and a happier customer base, proving that sometimes, less truly is more.

Accountability Starts at the Top

“Having great power comes with great responsibilities as the popular adage goes and that involves making sure you set a good example for your peers and those people who look up to you.”

Good leadership has never been more important than it is now. Regardless of which organization, firm, company, or working body you oversee or manage, you have a responsibility to be open, transparent, and accountable to both your subordinates and others who have a stake in the leadership role you oversee. Having great power comes with great responsibilities as the popular adage goes and that involves making sure you set a good example for your peers and those people who look up to you.

While what you’re in your own role should not reflect on how others in an organized company, firm, or agency to do their own roles, but you can have an outsized impact on the effect you have on other people you work with by setting a good example for them. What do I mean by setting a good example? There are several ways, including the fifteen I have listed below to do that in a leadership role in the working world and for which will not only help you as a leader but help the workplace that you are both developing and managing.

  1. Own Up to Your Mistakes – Acknowledge personal errors without deflecting blame to your subordinates. This sets up a culture where it’s okay to fail, but it’s crucial to learn from it without being chastised.
  2. Communicate Transparently and Consistently – Keep team members in the loop about decisions, challenges, and updates on a weekly or at least a monthly basis. Transparent communication fosters trust and accountability. Avoiding gossip, rumors, and other loose talk is a key role of a leader to make sure that doesn’t override official guidance.
  3. Set Clear Expectations for Everyone – Define what success looks like in specific terms for each person’s performance and hold everyone, including themselves as the leader or CEO, to those same standards.
  4. Lead by Actual Action(s) – Demonstrate work ethic, punctuality, proper dress code and overall professionalism each day. Leaders who practice what they preach inspire others to do the same. Always be willing to put in serious work relevant to your company’s mission and not just sit in meetings all day when you could be pitching in to help with the big picture, especially for a smaller organization when you may not have as many employees to solve problems that come up each day.
  5. Encourage Consistent Feedback from Others – Actively seek feedback from all levels of the organization for how things could improve or be better for the average worker. This shows that the leader values input and is open to improvement even when it may reflect negatively on them or the organization.
  6. Hold Themselves to the Same Standard – Apply the same level of accountability to themselves as they would to others, regardless of rank or position. Make sure that they are open to having their performance reviewed just the same as anyone else.
  7. Be Consistent in Your Decision Making – Consistency in decisions, actions, and behavior reinforces trust and a culture of accountability. For example, if there is a flexible hybrid or remote work policy and a contract is signed for that part of the work environment, that cannot just be ended without abiding by the contract or letting people know there will be changes after the end of a contract. It’s important to not pull the rug out from your employees when they come into the job with certain work expectations that they agreed to.
  8. Provide Recognition and Consequences – Celebrate successes and address failures in a fair and constructive way. Holding people accountable, positively or negatively, ensures a balanced approach that people will appreciate because of your honesty and consistency.
  9. Empower Other People in Their Roles – Provide resources, training, and autonomy for team members to succeed and be responsible for their roles. Make sure that they can go to conferences, relevant trainings, skills development courses, and other events that they will benefit from whether it’s for IT, sales, marketing, business development, etc.
  10. Always Maintain Ethical and Moral Standards – Model both Ethical and Morally sound behavior for others in your organization, even when no one is looking. This sets a baseline for personal and organizational integrity that others will follow based on your example as the leader of the firm and because they know they are doing right and following the rules.
  11. Be Present and Available to Everyone – Hold open office hours each week and make it a priority to meet with each employee or each team throughout the year to see how they are doing, especially individually. Be accessible to all team members when they need guidance or clarity, demonstrating commitment to their growth and accountability in your firm or organization.
  12. Follow Through on Your Commitments – Demonstrate reliability by keeping promises and meeting deadlines, setting an example for follow-through in the organization. Your word is your bond as a leader in the work you do, and others will want to do business with you or continue the partnership if you are able to do what you said you were going to do.
  13. Foster a Culture of Mutual Accountability – Cultivate an environment where everyone feels responsible for the success of the team, not just individual performance. If you have different teams, make sure they know the role that is expected of them, what they are responsible for, and how to resolve issues with each other when they inevitably come up.
  14. Address Issues Promptly and Privately – Tackle accountability problems early before they grow into larger organizational issues, showing that problems are addressed fairly and swiftly. Make sure to do it privately as well with those affected employees and keep it constructive in terms of ensuring more accountability. It’s never good to air out grievances with your workers in public or in front of a team or group of employees.
  15. Provide Continued Growth and Training Opportunities – Workers want to feel like they are progressing in the job and giving skills or certification training(s) can really help with overall job satisfaction. Being able to provide a long-term trajectory for those people in your firm or company so they stick around and lower the turnover rate is key too.

Being a leader of a company, firm, or organization is not easy, but the reward of being an effective leader of a thriving workplace is worth the stress of it all. You must be a positive example who sets a high standard but also is able to help the people under you develop their own professional futures and be willing to adapt and adjust your own ideas and policies based on constructive feedback. If accountability and transparency are to thrive in any organization, it must come from leadership first and work its way down through the hierarchy.

English Corner – Using Worksheets to Succeed

If you are learning a language such as English, it can be tough to justify doing homework and worksheets and additional activities. However, here’s a secret for you, dear reader: you have to do it as part of the learning process. In order to retain the knowledge, you have learned either through online courses, private lessons, or group classes, you need to have worksheets or activities in order to be able to remember what the concepts were that you have to put into practice. While worksheets alone will not make you an English master, the practice you can gain from them is invaluable.

From my experiences as an English as a Second Language teacher and as a business owner now, I can tell you that any kind of lectures or instructional materials whether they are by video, audio, or in-person should come with some kind of assessment in order to make sure that the student has absorbed the content and can make good use of it. Now, that does not mean repetition or intensive memorization but rather in the worksheets themselves, can they utilize this lecture material to write a paper, interpret a passage, form questions, give some answers, or even create a video or audio of their own.

It is a fallacy that worksheets have to be boring especially with languages. You can use them for many different purposes for English including grammar and vocabulary of course to be general but also for speaking, writing, reading, and listening. A true measure of a student is how they are able to discuss their reactions to a music video or answer questions about a movie scene or as well as ask questions of their classmates and write down the answers.

If you are a student and don’t have access to a private tutor or a regular English teacher, try to go online to different ESL websites to see if there are free resources to use including worksheets. Many sites offer free worksheets categorized by topics and themes, which you can then use to self-study English on your own. A good habit to pick up is to bookmark those websites that offer these free worksheets and use them each day depending upon which topic within English you would like to learn. You do not have to spend any money in order to get access to worksheets and they should cover a wide range of activities from speaking to writing to reading.

Also, paid worksheets that come with course videos or private lesson instruction come with the added benefit of the professor or teacher reviewing your work and correcting your mistakes. Having a private tutor can also help you realize where you went wrong, what you are doing well, and what you still have to improve upon. A course without any activities or worksheets is not much of an English course at all so it is very important to try to be able to evaluate yourself after going through some course material with either a worksheet, activity, or assignment to be graded.

We all know how having Homework especially as a teenager or an adult is no fun at all but for language learning, it is key to use worksheets that are due on a certain date and require grading to be used both in the virtual classroom and in the real classroom. Doing worksheets is not only for learning but for practice and to retain your knowledge. You can also be sure that by saving these worksheets for the future, you will be giving yourself a chance to go back, look at your mistakes, see where you are now as having improved and hopefully gotten better.

This is especially the case with vocabulary worksheets to help make sure you remember many verbs, adjectives, and nouns you may have forgot and to study them in order to improve your memory. Who knows? Perhaps you may have a family member or friend who wants to learn English who you can pass your worksheets on to so they can learn these concepts and skills too. Similar to a downloaded video, a downloaded worksheet can last for a while so you can always go back to it a few days, weeks, months, or even years later in case your English language skills start to get rusty again.

As I have mentioned, practice makes perfect and there are few better ways to make that happen than by working on and then completing worksheets. Whether you self-study and do them on your own, work with a friend or classmates, or even work through them together with a private tutor, English worksheets are a key part of boosting your knowledge of this language regardless of which part you are focusing on. You can do a worksheet on any part of the English language and I would recommend getting started with a base of vocabulary and grammar sheets before tackling the more advanced speaking, reading, writing, and listening worksheets.

Do not forget to take your time, check your work, read out loud the answers, or even seek the advice of a friend but make sure you do the worksheets, get feedback, and then save them for the future. You never know when you just might need them next and they are an amazing resource to have as an English as a Second Language student. Lastly, don’t forget to highlight your answers in yellow or cross them out with red ink. Using black or blue ink all of the time could get confusing for you.

The Blog Turns One

This week officially marks a year of my blog’s existence and I have to say that it’s been a rewarding and fulfilling experience overall. It started over seventy-five posts ago with my first look into the increasing presence of smartphones in today’s society with “Smartphones: Man’s New Best Friend?” and has continued up through this September with pictures during my recent trip to Guatepe, Antioquia, Colombia.

Over the past year, I’ve learned a lot about the writing process especially when it comes to topics like travel and self-development. While my writing and photography skills are still a work in progress, I believe that I am a better writer and photographer than I was a year ago. I have put a lot of time and effort into this blog over the past year and I am thankful to all of the readers, friends, and family who have supported it by reading the articles, leaving comments, and giving me constructive feedback.

I’ve been through some big life changes with moving home and then back to Colombia recently. This blog has changed to become more travel and culture focused since that’s where I am right now in my life but I hope to continue writing about self-development and even ESL topics. I’m quite proud of the work that has gone into this blog and hope that you as the reader have learned a lot or gained something from my writings. So far, I have had a couple of thousand unique visitors from many different countries along with thousands of individual views and that’s very exciting to see.

As this blog enters year two, I am hoping to invest more time and money into the layout and formatting as well as creating more content for the reader. The first year has been very rewarding for me and I hope to continue developing this blog and expanding the readership. As a writer who enjoys hearing constructive comments, feedback, and criticism, I hope that you will leave a comment telling me your thoughts and suggestions about the blog. I am open to any advice as long as its’ respectful and within reason. I will continue to have eight to ten posts per month in 2017 and will highlight more of my experiences of living, working in Colombia as well as some upcoming travels to different parts of South America.

If you’re new to this blog and don’t know much about me or my writings, I have organized an archives section which has the location of all seventy-five of my posts which have occurred in the past year. I also have a ‘Best Of’ Articles page where I highlight the ten blog posts that I like the most when it comes to culture, lifestyle, traveling, music/movies/books, and personal development. You can find the individual links to these ten top posts here: https://benjweinberg.com/best-of-articles/.

I am now one year into my blogging hobby and I am happy with the results so far. I hope that this website will continue to grow in terms of audience and expand in terms of its’ content. I want to say thank you to all the readers and supports of benjweinberg.com and I look forward to keeping in touch with you throughout the rest of the year and into 2017. Please feel free to leave a comment on this particular post if you would like to share your thoughts or express your opinion about the blog so far and where you might like to see it go in the next year. Cheers to the future and here’s hoping to a great 2nd year of this blog!