English Corner – Proper Email Etiquette

“In order to write good emails for your professional pursuits or for your career, you need to be able to understand the proper etiquette that comes with this kind of writing.”

Writing cohesive yet concise emails is a key professional trait to be successful at as part of your overall English writing skills. In order to write good emails for your professional pursuits or for your career, you need to be able to understand the proper etiquette that comes with this kind of writing. If you are able to master the etiquette of emails, you will be able to do a good job in working well with others, being cooperative, and being considered a team player.

Without proper etiquette, you are likely to not be taken seriously at your work and you may not be able to have others take the rest of your email as seriously as it should be. Once you have the etiquette down, the content of your email is likely to be read and taken into consideration for whichever subject you are addressing.

The Introduction: Email etiquette starts with the introduction of any email message so if you do not get it right from the beginning, the rest of the email will suffer. I believe it is important to remember that how you introduce your email depends on if you know the person or not. If you do not know the person, you should begin your email with the following: ‘To whom it may concern,’ ‘Dear Sir’ (for a man but without a known name), Dear Madam (for a woman without a name known). These three ways are both formal and proper in terms of addressing someone at work or for business if you do not know who they are.

However, if you do know the person, it is best to address the email as ‘Dear Mr. __________ / Dear Ms. __________’, their last name should always come after Mr. or Mrs. To indicate the formality of the email and the unknown status of the woman’s marital background, it is best to use Ms. or Miss for the woman’s last name rather than assuming that she is married right away.

Lastly, I would refrain of saying ‘hello’, ‘hello there’, ‘hi’ to start off the email if you do not know who it is you are emailing. It is best to instead go with good morning / good afternoon or even good evening depending upon the time of the day that you are emailing for your work. I would say that once you have exchanged an email or two, you can be more informal by starting off your email with Hello ________, Hi __________, or just ‘Dear _________’ as you had for the first email.

Continuing on with the introduction, the first paragraph should begin with Hello and then a few following options below depending upon your preference.

Hello, I hope that this email finds you well, I hope that you are doing well, I hope that you are having a good week, etc.

You can also say the purpose of your email in that first paragraph by stating your clear purpose up front by something like:

            I am emailing you today because _______________.

            The purpose of my email is to __________________.

            I am messaging you today in the hopes that _______.

            This email is to inform you that _________________.

These are all great ways to start off a formal email and to inform your reader quickly what you are messaging them about, and it should be done in the first sentence after your salutation at the beginning. I would keep the overall introduction just two or three sentences and state the main idea of your email quickly and succinctly. You want to make it easy for the professional person or the worker to know what it is you are messaging them about and how does it involve them, all in the introduction paragraph.

The Body Paragraph(s): There is not too much to keep in mind when it comes to formality in body paragraphs but make sure you use formal words like ‘please’, ‘thank you’, ‘if you could’, ‘it would be great if…’, ‘we would be appreciative of…’, etc. The main thing to keep in mind is that you are using sir or ma’am throughout the paragraph(s) and to add in a Mr. ______, Mrs. _________ every now and then. If you need to ask something or request a few items of need, always use ‘please’ and ‘thank you’ for any major thing that you are asking for business purposes.

In order to make the email a two-way exchange, relay what you are planning to do in response to make sure that the business relationship or the exchange of information goes smoothly. Beyond the purpose of the email outlined in the introduction, you should add the supplementary details beyond the ‘ask’ or the ‘request’ in the body paragraph(s). Towards the end of the body, make sure you list a timetable for when you might need a reply back and who else you may have CC’d or added on to the email who is pertinent to the message.

While not the main focus of email etiquette, you should be using formal vocabulary throughout this part of the email and don’t forget to use ‘could’, ‘would’, ‘when’, instead of insisting with ‘you need’, ‘you will’, which is not polite at all. Any request in the email should be made with the possibility that the person may say ‘no’ to you and you should be ready to hear that kind of answer but it can help your chances of success when you are polite not just in the introduction but throughout the heart of the email as well.

The Conclusion: The most important thing to keep in mind when it comes to email etiquette in this part is to thank them above all else for their time and their attention to your message. Whatever the ask was in the body paragraph, you should thank them formally for their consideration and that you hope to hear from them soon.

You also want to say that you hope to stay in touch and to leave your contact information with them including your work phone, your best email address, and what time(s) of the day are best to be reached. It does not hurt to also say that you are hoping that they are doing well or if it’s a Friday, ‘to wish them a good weekend’, if you are writing the email before a holiday, it’s nice to also ‘wish them a good holiday’ but only best to do so when it’s a non-religious holiday rather than assume they are of a certain religion, of course.

To end the formal email on a good note, you should sign off with one of these options, which are both formal in nature and also really considerate to other people. Depending upon your preference, any of these options would be fine. It is also key to remember that you put a comma after any of these closing salutations and then write or sign your full name below it so they know who sent the email and who is making the request(s).

The following closings are good ways to end the email according to proper etiquette:

-‘Best,’

-‘Sincerely,’

-‘Warm Regards’,

-‘Kind Regards’,

-‘Regards,’

-‘Best Wishes’,

-‘Warm Wishes’,

‘Thank you,’

‘With gratitude’,

-‘Many thanks,’

The one closing that I would not endorse for a formal email of this nature is ‘much appreciated,’ because it is a little too informal in its vocabulary and would best be used instead with close friends or family members or for a business connection whom you already know very well.

After having the etiquette down well, you will be able to draft much better business or career-related emails because not only will your vocabulary improve but also your understanding of the English-speaking business culture. This kind of email writing takes time and practice but if you are willing to learn from others, practice a lot, and make a few mistakes every now and then, you will definitely be benefitting in your business or career after some time. There are clear differences between formal emails and informal emails and the etiquette that each kind of email shows makes all of the differences known. In order to write a complete email of a formal nature, you have to use etiquette properly not just for the introduction but also for all of the body paragraphs and for the conclusion as well.

From the opening salutation to the closing wish, your email etiquette must be consistent and clear for whoever is reading it. Be sure to use your best judgment, edit it before sending, and be patient in waiting for a reply. Do not be afraid to make a few mistakes because emails are sometimes hastily written, and you may fudge a word or two but that should not stop you from forgetting your overall etiquette with that person with whom you are corresponding. Writing the first draft of any email is the hardest part but once you got that part down, you will be well on your way to becoming a great English email writer.

English Corner – On Writing Memos

“What is a memorandum you may ask? A memorandum or ‘memo’ is a type of written message passed along in a business for internal changes and review. Being able to edit, write, and understand memos is a key part of being successful in the business world.”

What is a memorandum you may ask? A memorandum or ‘memo’ is a type of written message passed along in a business for internal changes and review. Being able to edit, write, and understand memos is a key part of being successful in the business world. Memos are usually shorter in terms of written length and can range from as little as 100 words to about 1000 words depending on the subject matter. Memos are not only used in the business world, but they also carry over to governments as well as to non-governmental organizations (NGOs) at times.

While memos are not as popular anymore due to the rise of electronic mail (e-mail), they are still a fast, secure, and cost-effective way of communicating with other people in the business or company. If you are to work in a business setting, you’ll need to do a wide variety of vocabulary as well as have a good understanding of formal grammar and syntax.

Some key aspects of the memo include the header or title to sum up what the memo is about, the subject line to describe the focus of what the memo’s topic is, and then you have who the memo is addressed to with the To: line and then below that is the From: line to indicate who wrote the memo and where it is from. Then, you have the body paragraph(s) where the ideas of the memo are divulged and then the conclusion which re-states the ideas and sums up the purpose of the memo.              

You also want to make sure that the memo is single spaced or double spaced depending on the guidance you receive from your workplace. If there is an ‘attachment’ such as an image or a text, make sure it is attached to the memo before you send it out and that you indicate that there is an attached file when you write up the memo. Lastly, it is very important to leave your name at the bottom as well as the date at the top so that person who received the memo knows not only who it came from but when it was written to see how fresh or old it is.                                   

Memos place a high emphasis on timeliness but also orderliness while being able to sum up a large amount of information in a short amount of space. Most memos are only a page long but can get up to no more than five pages depending upon the subject or general content you are writing about. The style of any memo you write should always be concise and succinct.

You have to show analytical clarity with your writing. (It has to make sense to the reader). It may be sensitive material so you will have to be your own editor and not rely on others in the company. The content has to be informative, persuasive, and relevant to the audience. When you write or read a memo, you should expect for it to be impactful in some manner to inform the reader.

There are main questions you will want to answer in any memo that you write such as:

  1. What is relevant for the person reading it to be aware of from my memo?
  2. Why does it matter to the business / company / organization?
  3. What is the objective of the memo?
  4. Who is my audience for it?
  5. What is the issue that we are working on?

The most important thing to be aware of when asking these questions is what is the objective?, who are my audience?, and what is the issue I care about? If you forget the other questions, it is very important to remember OAI: objective, audience, issue. As long as you address those three main questions, your memo should be really concise and informative.

When it comes to the actual structure of the memo, the scope of your issue have to be addressed up front as well as the main points you want to focus on. The Subject of your memo should always be both descriptive and short (about 4 to 8 words)

1. Example: How to Increase Our Fourth Quarter Earnings

The ‘bottom line’ or summary sentence must be upfront or at the top of the memo. You should always have a good ‘hook’ to draw in the reader’s attention. You’ll also want to articulate the key points or the recommendations in the first or second sentences of your memo. You have to assume that the reader of the memo may only have time to read one paragraph of it especially if you are in government or in the business world for your career.

You should always be using specific facts and relevant information to bolster your bullet points. You’re going to want to paint a comprehensive picture of the situation at hand and what can be done about it. Always be able to articulate the risks of your reasoning, the possible consequences to your action points, as well as the counterpoints (additional context) if your memo calls for it. The memo should have a logical flow and is not as structured as an essay or article. Lastly, remember to utilize precise language and avoid unnecessary words.

When it comes to what you should always do in memo writing, the Do’s are quite obvious from a writer’s perspective: Choose your words carefully. Be brief and clear as much as possible. Anticipate and address the reader’s questions in them. Avoid leaps in logic and assumptions based on the memo’s content. Proofread or edit your writing thoroughly and consistently. Use correct grammar throughout the entire memo.

The don’ts of memo writing is a bit more difficult but also involve some common sense in addition to having the structure and the techniques memorized. Perhaps most importantly, don’t summarize but analyze instead. Don’t ever use either abbreviations or acronyms to save some space as it is important to spell all the words out to retain their meaning. It’s important to not have unclear terms that will confuse the reader or audience. Keeping any run-on sentences at all in the final version is also a big no-no. You also would not like to have unprofessional or unrelated jargon (vocabulary) that is not related to the memo in the text of what you have wrote.

Memo writing is an advanced form of English writing, but it can be quite useful to know how to do if you are willing to put in the work. For business, government, or NGO purposes, good memo writing will be essential to your career so please make sure to study the structure, the techniques, and the overall uses for memos even after reading this article. Good luck to you and I hope being able to write formal memos will further your business and career goals as an English writer.

English Corner – Writing Formal Letters

Writing a formal letter has gone out of style with the rise of e-mails and text messages. However, it is not gone yet and if you would like to stand out as a great English writer, I really recommend you learn more about the art of writing formal letters. Writing a letter, in general, is great practice especially when it comes to developing your vocabulary and sentence structure. Being able to write down your thoughts, be truthful with your words, and hold the person’s attention singularly is not easy to do nowadays but it is not a lost art.

Simply put, it is an extremely thoughtful gesture that won’t go unnoticed by the person or people whom you write letters to. It is also a nice way for you to be able to receive letters and to work on your reading comprehension skills too as an English learner. It is also overlooked how writing a letter by hand especially will increase your penmanship and make your writing more legible. Perhaps most importantly, you are using formal language in writing letters and there are various ways you can use this kind of language from the beginning of the letter to its final conclusion.

Let’s start with writing formal letters in a general way. Depending upon the gender of the person you are writing to, it will change. In terms of greetings, your options will look like the following:

  • Dear Sir
  • Dear Madam
  • Dear Sir/Madam
  • Dear Mr Brown
  • Dear Ms Jones

Then, after the greeting and citing who you are writing to, you must state your purpose or you reason for writing your letter to them, also in a formal manner.

  • I am writing in response to your article/advertisement/letter/email/message
  • I am writing with regard to your article/advertisement/letter/email/message
  • I am writing regarding your article/advertisement/letter/email/message
  • I am writing to you about my proposal / my business / my project, etc.
  • I am writing for the purpose of sharing my findings / research / news / updates, etc.

When you come to ending a generally addressed letter, you can choose to end it formally in a number of ways and it would be fine to do so in any of these cases. Here are some of the most common examples:

  • I look forward to receiving your reply
  • I look forward to your reply
  • I look to hearing from you
  • I am, yours faithfully (if you don’t know the name of the person you are writing to)
  • I am, yours sincerely (if you know the name of the person you are writing to)
  • Yours faithfully
  • Yours sincerely
  • Sincerely
  • Warm Regards
  • Best Wishes

Beyond just writing letters for general purposes, we can sometimes write letters that involve complaints whether it is to an airline for their baggage policy, to a restaurant for unusually poor service, or to a company to request money back for a product that didn’t work, sometimes, a written letter with the right language can do the trick to help you get your money back and also help maintain your patience with that same company.

If you would like to formally introduce a complaint that is singular in nature, there are a number of ways to do so and politely since you don’t want to hurt anyone’s feelings unnecessarily.

  • Firstly
  • In the first place
  • First of all
  • My first complaint is
  • The first problem is
  • The first thing I would like to draw your attention to is
  • My first concern is

If the letter you are writing happens to have more than one complaint, do not worry because there are ways in English for you to make it known to the reader that there is more than one thing that you disproved of or would like to see fixed in the future.

  • Secondly
  • In the second place
  • Not only…but also
  • In addition
  • In addition to this
  • Added to this
  • ________ was also unacceptable and unfortunate

The heart of this kind of complaint letter involves demanding some kind of action on the part of the reader and you can make this also known in a polite way. If you would like to see change happen, you have to be kind about it even if you are steaming mad on the inside. A sign of a mature person is when they can make their complaints known in a polite way without using insults or derogatory language to demean the person reading the letter.

After you have made your complaint(s) known, you can wrap up the letter by demanding action and then ending it with the form of resolution you hope comes about after they read it.

  • I suggest that you replace the item
  • I therefore suggest that I be given a full refund
  • I would be grateful if my money was refunded
  • I would be grateful if you could give me a full refund
  • I look forward to hearing from you
  • I look forward to receiving a full refund
  • I look forward to receiving a replacement
  • I look forward to receiving your explanation

Beyond just your complaints, formal letters are also great ways to make suggestions to people you know on how they could improve or become better in some way, shape, or form. You can describe possibilities, options, and opportunities that they did not know existed.

  • I am writing to suggest
  • I am writing to arrange
  • I am writing to offer suggestions
  • I am writing make arrangements

When it comes to making these suggestions, the beginning of your sentences should look formally like these options:

  • My first suggestion is
  • First of all, I suggest
  • I would like to suggest
  • Another possibility is
  • A further possibility is
  • I further suggest
  • I would further suggest
  • Secondly

Giving suggestions in a letter also means not forcing anybody to act or do anything they would not want to do so part of your language used should offer a choice that they must decide upon themselves. Here is how that might look in your letter’s formal language:

  • Would you therefore mind choosing between ….?
  • Either……or
  • You might choose either ……. Or

Requesting information is another big reason why people choose to write in-depth letters so they can be made aware of a person, place, or situation that they do not know much about but would like to find out more. In terms of the English language, there are numerous ways to express your reason for writing a formal letter in this case:

  • I am writing to receive further information about….
  • I am writing to inquire about…
  • I am writing to receive more detailed information about…
  • I am writing to receive further details about…

Further on in the letter, you will ask for the details or pieces of information and there are likely to be more than one of them. In these cases, you have to phrase your sentences to the point but in a polite manner so as to get that information over to you without causing any hard feelings or distrust.

  • The first thing I would like to know is…
  • First of all, I would like to know…
  • I wonder if you would mind telling me first of all ….?
  • Could you also tell me….?
  • Could you also inform me ….?
  • Would you also mind informing me ….?
  • Would you also mind telling me ….?
  • Do you know ….?
  • I would also like to know if…
  • I would also like to know whether…
  • I hope you might also let me know about…

In this particular kind of letter, you really do have to thank the person for their work in helping you get the information you requested. It probably takes a lot of work on their part so it would be nice of you to show thanks in terms of your language used towards the end of this particular letter.

  • I would like to thank you in advance for this information.
  • Thanking you in advance for this information.
  • Thanking you in advance…

Often times, you will be writing these letters to give out information that will be necessary for business, work, or for school. There are a few ways to address the reasons you are writing to give out this information such as:

  • I am writing to inform you about…
  • I am writing to provide you with information about…
  • I am writing to let you know that…

Next, you will want to lay out your main point and supporting points regarding the information you are giving out that would help the reader out and inform them of what they need to know.

  • The first thing I would like to inform you of is..
  • The first thing I would like to tell you is..
  • The first thing I wish to inform you of is..
  • I would like to begin by informing you of…
  • I would also like to let you know that…
  • I would also like to inform you that…
  • You might also find the following information useful:
  • It might also be useful for you to know that…
  • Another piece of information that might be useful is…

When you end a formal kind of informative letter, you should conclude with asking if they need anything else or if there are any other questions that they may have regarding the information given.

  • If you require further information, please do not hesitate to let me know.
  • If I can be of further assistance, please do not hesitate to ask…
  • I will willingly provide further information on request…
  • I am at your disposal should you require further information…
  • I am at your disposal should you need further assistance…
  • Please do not hesitate to ask should you require further information…

Lastly, you will want to write a formal letter from time to time regarding requesting or asking for permission to do something, go somewhere, or start a new project. To start off your reason for writing a permission kind of letter, it should look something like this:

  • I am writing to ask permission for…
  • I am writing to ask permission to…
  • I am writing to request permission to…
  • I am writing to request permission for…
  • I am writing to ask if I might…

Your permission or request letter might come with more than one enclosed in the letter so make sure you let the reader know that there is only one request or more than one request and what are these requests specifically.

  • Firstly, I wonder if you would…
  • First of all, I wonder whether you would mind…
  • The first request I would like you to consider is…
  • I would be grateful if you would also consider doing…
  • I wonder if it might be possible for me to…
  • I would also like to request permission for…
  • I would also like to request permission to…

Make sure you thank the reader for their permission or for granting your request(s) ahead of time and upon reading the letter. Hopefully, they will grant you permission after you give them formal reasons and good explanations as to why your requests are necessary. Here are the examples:

  • Many thanks for kindly considering my requests
  • Thank you for considering my requests

Writing formal letters is clearly an underrated skill as it has gone out of practice, but people will really appreciate it if you are able to do it for them especially for a family member or a friend. You can practice your penmanship, handwriting, and your overall writing knowledge. It is clear that with enough practice, your vocabulary and your grammar will also improve, and it will benefit you in the long run.

Whether it is a letter to a work colleague about a project, a letter to your girlfriend or your boyfriend about a wedding plan, or a letter to a friend about your next semester classes, these are all formal letter examples that you can use these sentence examples to get started.

Once you have formal letters down, you can move on to more informal topics, which are much easier and much faster to master. However, becoming an expert in writing formal letters about formal topics will put you ahead in your English language learning and give you great writing practice that will stay with you as a student into the future. It will also make you a more compassionate and understanding person to communicate by letter instead of by a short e-mail, or an even shorter text message.

English Corner – Using Worksheets to Succeed

If you are learning a language such as English, it can be tough to justify doing homework and worksheets and additional activities. However, here’s a secret for you, dear reader: you have to do it as part of the learning process. In order to retain the knowledge, you have learned either through online courses, private lessons, or group classes, you need to have worksheets or activities in order to be able to remember what the concepts were that you have to put into practice. While worksheets alone will not make you an English master, the practice you can gain from them is invaluable.

From my experiences as an English as a Second Language teacher and as a business owner now, I can tell you that any kind of lectures or instructional materials whether they are by video, audio, or in-person should come with some kind of assessment in order to make sure that the student has absorbed the content and can make good use of it. Now, that does not mean repetition or intensive memorization but rather in the worksheets themselves, can they utilize this lecture material to write a paper, interpret a passage, form questions, give some answers, or even create a video or audio of their own.

It is a fallacy that worksheets have to be boring especially with languages. You can use them for many different purposes for English including grammar and vocabulary of course to be general but also for speaking, writing, reading, and listening. A true measure of a student is how they are able to discuss their reactions to a music video or answer questions about a movie scene or as well as ask questions of their classmates and write down the answers.

If you are a student and don’t have access to a private tutor or a regular English teacher, try to go online to different ESL websites to see if there are free resources to use including worksheets. Many sites offer free worksheets categorized by topics and themes, which you can then use to self-study English on your own. A good habit to pick up is to bookmark those websites that offer these free worksheets and use them each day depending upon which topic within English you would like to learn. You do not have to spend any money in order to get access to worksheets and they should cover a wide range of activities from speaking to writing to reading.

Also, paid worksheets that come with course videos or private lesson instruction come with the added benefit of the professor or teacher reviewing your work and correcting your mistakes. Having a private tutor can also help you realize where you went wrong, what you are doing well, and what you still have to improve upon. A course without any activities or worksheets is not much of an English course at all so it is very important to try to be able to evaluate yourself after going through some course material with either a worksheet, activity, or assignment to be graded.

We all know how having Homework especially as a teenager or an adult is no fun at all but for language learning, it is key to use worksheets that are due on a certain date and require grading to be used both in the virtual classroom and in the real classroom. Doing worksheets is not only for learning but for practice and to retain your knowledge. You can also be sure that by saving these worksheets for the future, you will be giving yourself a chance to go back, look at your mistakes, see where you are now as having improved and hopefully gotten better.

This is especially the case with vocabulary worksheets to help make sure you remember many verbs, adjectives, and nouns you may have forgot and to study them in order to improve your memory. Who knows? Perhaps you may have a family member or friend who wants to learn English who you can pass your worksheets on to so they can learn these concepts and skills too. Similar to a downloaded video, a downloaded worksheet can last for a while so you can always go back to it a few days, weeks, months, or even years later in case your English language skills start to get rusty again.

As I have mentioned, practice makes perfect and there are few better ways to make that happen than by working on and then completing worksheets. Whether you self-study and do them on your own, work with a friend or classmates, or even work through them together with a private tutor, English worksheets are a key part of boosting your knowledge of this language regardless of which part you are focusing on. You can do a worksheet on any part of the English language and I would recommend getting started with a base of vocabulary and grammar sheets before tackling the more advanced speaking, reading, writing, and listening worksheets.

Do not forget to take your time, check your work, read out loud the answers, or even seek the advice of a friend but make sure you do the worksheets, get feedback, and then save them for the future. You never know when you just might need them next and they are an amazing resource to have as an English as a Second Language student. Lastly, don’t forget to highlight your answers in yellow or cross them out with red ink. Using black or blue ink all of the time could get confusing for you.

English Corner – Creating a Resume

What is a resume? To sum it up, it is the backbone of your professional background and experience summed up in a one or two-page document which you will be showcasing to potential employers and/or co-workers. It is not the sum total of who you are as a person but rather who you are as a worker and what professional skills you have to offer and to whom your skills would be useful for. In order to get a better job, to get a better salary, or to get that promotion to take the next step in your career, a good resume could make the difference between a ‘yes’ or a ‘no’ answer when it comes to you getting that employment opportunity.

The resume is how you showcase yourself to the professional world and let companies and organizations know what your value would be to them. It’s a document that is the heart of your application, but it’s not the only piece of the puzzle to getting a job. The ideal resume by U.S. standards is 1 to 2 pages length and nothing longer than that. The CV (Curriculum Vitae) is different from a resume.

Again, a resume should highlight your professional experience, educational background, job skills and knowledge, and your technical capabilities. You can create different resumes depending upon the job you’re applying to especially if you can only highlight certain previous work experiences. Without the interview or direct networking, the resume and the cover letter, if requested, are the only ways that you will be able to reach potential employers.

It’s a summation of who you are professionally, what you can offer in business, and should showcase your work effort and drive. It is also a great way for employers to verify that you are qualified for the job opening and that you would be an asset to them rather than a liability.

Compared to less qualified candidates, if your resume looks good on paper, you’ll be able to stand out for a potential interview when your qualifications are better than the other applicants.

When you first beginning writing out your resume, you are going to want to make sure to use action words to highlight those professional experiences and your previous accomplishments you’ve had as well. These actions words should not be the same each sentence and you should never repeat the same one more than once. Also, it is important to use the present tense or past tense correctly based upon if you are still doing the same job or if it was done previously and that you are no longer there.

There are hundreds of action words in the English language and learning a good amount of them is a great way to ensure that you have a good resume. In order to keep the interviewer interested, you do not want to repeat the same action word twice or three times so be sure to do your best to learn as many as you can and know what the meaning of those words are too.

Your action word is a key component of making the resume look legitimate to the reader. The action word should always go at the beginning of the sentence (i.e. next to the bullet point) during the ‘work experience’ part of the resume. If you are currently working at a job but are applying to change to a new job, the action word must be in the present tense. However, if you are writing about previous work experience in your resume, your action words should be in the past tense. Without using action words, your resume won’t look as persuasive or as actionable as it could be otherwise. Your employer will want to know what you bring to the table based on your past work experiences.

Here is a list of good action words you can use in your resume if they apply to what your profession does, it is a small sample list but includes many words that commonly come up in professional resumes and accurately depict what some jobs do:

  • assemble
  • assist
  • build
  • cook
  • drive
  • fly
  • operate
  • program
  • repair
  • sell
  • sew
  • supervise
  • translate

Action Word – Sentence Examples

  • Assemble the cars in the manufacturing plant before they can be inspected.
  • Assembled over 10,000 cars in the manufacturing plant before they were inspected.
  • Cook meals that were prepared by hand without any outside training.
  • Cooked dozens of meals per day that were prepared by hand without any outside training.
  • Lead a Sales team of five people to sell medical device products to clients.
  • Led a Sales team of five people in selling hundreds of medical device products to clients in biomedical industry.
  • Develop software products to make it easier for customers to order their groceries online.
  • Developed ten different software products that made it easier for customers to order their groceries online.

In the introduction of a resume, you will want to be able to do many things well to set it up on sound footing before getting to the heart of your resume by introducing yourself and your current skillset. You will want to have a statement of one to two sentences discussing who you are and what you can offer to the employer. It’s basically a summary of your resume and a short summary of what your professional skillset is.

“My name is John Anderson and I have over 10 years of experience in digital marketing focusing on SEO, social media, and advertising campaigns. I am a dependable, hard-working, and motivated individual looking to expand my knowledge and expertise.”

Remember to include at the top of your resume your full name, address, e-mail address, and cell phone number so the employer may be able to contact you.

Headline Example:

John Doe

22 Winston Way, Toronto, Canada 24589

   John.Doe@gmail.com

                                                  +( ) (   ) (   ) (    ) –> Phone Number

 The body part of your resume should focus on two major parts: your professional experiences as well as your educational background. At the top of your resume, you’ve introduced yourself and your professional profile but now you want to go more into detail.

Make sure to include relevant bullet points regarding actions you undertook in each of your previous jobs as well as what goals you were able to accomplish. Remember to write in complete sentences and use a timeline in chronological order from most recent to furthest away in terms of commitment.

For example: Bachelor of Arts Degree, Stanford University; Biochemistry (Major), Physics (Minor). 2011 – 2015.

In the conclusion, you want to highlight what your area of expertise is. You want to leave the reader aware of what kind of professional abilities, skills, and technical capabilities you have. Also, if you have any awards or earned any professional honors, you will want to list them in chronological order from most recent to furthest in the past.

If your work has been published or if you have any items in your professional portfolio, you’ll want to highlight the title of these articles as well as for which publication they were featured in. Depending upon what kind of employer you are focusing on, it’s sometimes beneficial to list what kind of hobbies and interests you have even if they are not professionally related. Regarding coding or foreign languages, you should highlight by the end of your resume which languages you know whether its Python (coding) or Spanish (foreign language) to stand out from the competition.

With a great resume, you will have a much better chance of landing that dream job. While it is not guaranteed, if you can explain yourself well professionally with good vocabulary with the correct action words as well as few or no grammatical errors, it’s likely you will be called in for an interview or be able to take that pivotal next step towards landing your next employment opportunity.

English Corner – Colons

The colon is very useful in the English language, but it is also considered to be a bit underused as a means of punctuation within the world of grammar. You have to understand the circumstances for which a ‘colon’ can be used as well as a few examples of when it can show up in a regular sentence. If you can master colons, you can definitely count yourself as being advanced as an English learner. It will take time, but I hope that this tip will help you get a little bit better in making the colon work to your advantage as a writer.

What is a colon? Well, a colon indicates the meaning of what you want to say as well as to list what is necessary for the reader or the listener to understand. Colons and semicolons are very different in terms of meaning and use. They should never be used in the same sentence and are very rarely used together.

There are a number of uses for colons, but the three top ones would be the following:

Use #1: To introduce two or more items and to list them together separated by a comma(s).

Examples:

  1. You should do the following tonight: Practice your instrument, study for the test, and help clean the dishes.
  2. He got what he wanted today: A big promotion and an increase in his salary.
  3. Remember what we talked about: work hard, tell the truth, and always give it your best effort.

Use #2: To start a letter or an e-mail to somebody.

  1. Dear Mrs. Jones:
  2. To Whom It May Concern:
  3. To My Beloved ________:

Use #3: To introduce a quote or a short summary of a few sentences:

  1. John F. Kennedy once spoke: “Ask not what your country can do for you, ask what you can do for your country.”
  2. The author of Huckleberry Finn, Mark Twain, wrote in the second chapter:

“Tom Sawyer went back to his bed and stared at the fence where Jim was painting for Tom’s father. Tom wondered whether his father and Jim were friends or even if they spoke to each other.” (Not a real quote from the book, just an example)

  1. The Presidential candidate was quoted as saying: “I agree that we must move forward on fighting climate change in order to create a better future for our people.”

As you can see now, there are three main uses for colons as well as some rules that have to be observed. Let us now look at some of the important rules for using colons and how to make sure that we abide by them.

Rules of Colon Usage

  1. Colons are used in the middle of most sentences and are usually followed by a list of items or words belonging to the same or similar categories.
  2. Colons can also be used between two sentences especially if the second sentence relates to the meaning of the first sentence.
  3. A colon should always be used to introduce a numbered or a bulleted list, such as for grocery items or different types of grammar concepts.
  4. As mentioned earlier, colons can be used to introduce a quote from a speaker who was reported to have said the following words and sentences. This kind of long quotation does not need quotation marks if you have already introduced who the speaker is and what they are talking about followed by the comma (:).
  5. Colons can also be used at the beginning of a letter or an e-mail in both formal and informal settings for co-workers, bosses, friends, and family members. From seeing the examples above, you can note that instead of a comma (,), a colon (:) is being used instead to introduce the salutation or the greeting for the reader of the letter or e-mail.

These are the main rules for how to use colons and it’s important to keep in mind that a colon can:

  1. Never start a formal sentence.
  2. Never end a formal sentence.
  3. It is rare to have more than one colon used in a single sentence.
  4. Colons can be used between two sentences provided there is no period (.) separating them.
  5. While not very prominently used like a comma or a period, this form of punctuation has its uses which you should know how to utilize.

Colons are a tricky subject but once you understand both the main uses and the main rules, you will be well on your way to creating better sentences and more detailed quotes from the use of this punctuation. Similar to semicolons, colons are an advanced topic that separate an advanced English grammar learner from an intermediate learner. Once you can list items, introduce quotes, and start an e-mail off right, you will know that you are using colons correctly and for the right reasons.

English Corner – An Introduction to Rhetorical Techniques

Rhetorical techniques are used in English writing to convey a meaning or a sentiment that the reader understands and is able to relate to emotionally or otherwise. A technique like a metaphor or a simile is used to persuade a reader to consider the topic being addressed from a different point of view(s).

There are numerous techniques out there, but I would like to focus on the most important ones that come up the most in English writing. Out of the dozens of rhetorical techniques in the English language, I will highlight the most commonly used and the most popular ones that you should know of as a writer.

The first rhetorical techniques I would like to introduce focus on the type of ideas you use in your writing, the emotions and feelings that you are describing, the characterization of the people you are referencing as well as their credibility, and the strength of your argument. These particular techniques are known as Logos, Pathos, Ethos, and Kairos, which are all likely to come up during your writing exercises. You should keep each of them in mind when you are writing and to know which rhetorical technique is which when you use them in your writing.

  • Logos – Logical and Consistent Ideas
  • Pathos – Emotions and Feelings
  • Ethos – Plausibility and Credibility, characterization of the person(s) involved
  • Kairos – Timeliness and relevance of your argument

Here are some additional and commonly used rhetorical techniques as well as some examples of each of them in action when used in a normal sentence.

  • Metaphor – a figure of speech in which a word or phrase is applied to an object or action that is not literally applicable.

Example: He is suffering from a broken heart.

  • Cliché – Not an original thought, an opinion or a sentence that has been used many times before.

Example: They really lost track of time when they were studying for the test.

  • Pun – A joke that plays on the possible meanings of a word or a fact.

Example: “I asked my French friend if she wanted to play video games. She said Wii.”  (Oui)

  • Euphemism – A polite or indirect word, expression that is a substitute for something more blunt or severe.

Example: My grandfather passed away last year sadly. (died)

  • Alliteration – The occurrence of the same letter and/or sound at the beginning of closely connected words.

Example: Alice’s aunt ate apples and almonds.

  • Simile – A different figure of speech in which two different, unlikely things are compared to one another.

Example: Her smile is like the shining sun.

  • Analogy – Making a similarity between the features of two things or people and which a comparison can be made.

Example: “Just as a sword is the weapon of a warrior, a pen is the weapon of a writer.”

  • Allegory – A story, poem, or picture that can be interpreted to have a hidden meaning.

Example: “When Jack finally finished climbing up the beanstalk even when his Father told him not to, he found an unwelcome surprise at the summit that reminded him of his father’s warning…”

  • Irony – A state of events that seem deliberately contrary to what one expects and is often amusing or bewildering as a result.

Example: Even though John had overslept for the exam and ran all the way to the school to take the exam, his teacher belatedly told him that it was tomorrow, and that today was Sunday.

  • Sarcasm – The use of irony to mock someone or show contempt.

Example: “Tina asked her mother how much her purse had cost her when she bought it. Her mother responded playfully that it was about $20,000 and she had to use Tina’s college savings fund to help pay for it. Tina was upset about her mother’s joke and that she wasn’t being serious with her.”

Here are some of the last major rhetorical techniques to consider during your English grammar studies for writing purposes:

  • Synonyms – Similar in meaning and context with Vocabulary words.
  • Antonyms – Opposite in meaning and Context with Vocabulary words.

Strong – Weak (Antonym)                         Intelligent – Smart (Synonym)

Big – Small (Antonym)                              Caring – Kind (Synonym)

Tall – Short (Antonym)                              Sad – Unhappy (Synonym)

Fat – Thin (Antonym)                                Funny – Humorous (Synonym)

Remember to keep your sentences short and concise as a beginner. As you improve and use correct punctuation, your sentences can become longer and more detailed. Please be sure to focus on the rhetorical techniques that are used the most. There are more than a dozen techniques that you should now be familiar with so try to memorize how, when, and where you use each of them.

Don’t try to memorize all of them but try to become more and more knowledgeable of a few that you recognize that keep coming up again and again. Lastly, do not forget TOP or “Techniques, Order, and Punctuation”, which are the three main concepts that form the basis for correct English writing structure.

Finding Your Flow State

What’s one thing that all professional athletes, musicians, artists, writers, and anyone devoted to their craft have in common? They have all achieved a ‘flow state’, which is difficult to relate to unless you are fully immersed in terms of what you are pursuing and truly enjoy what you are doing. The flow state is elusive for most people because they either haven’t found their passion in life or haven’t put the time in yet to get better through consistent practice or play. The flow state is a higher state of being because for a point in time, your concentration is matched with your intensity producing a beautiful result.

When you can put other thoughts or other concerns out of your mind to focus on your craft regardless of what it is, you are utilizing your full potential and will be able to achieve a better result for yourself. To outside observers, the flow state looks nearly impossible to accomplish but when you are devoted to art, to music, to sports, or to writing, the final result is nearly guaranteed because you have put blood, sweat, and tears to produce something meaningful.

To me, the flow state is the most optimal state of mind that you can be in because it requires you to be at your best and to perform at the highest level. It’s requires being in a state of movement and using your body in some way to produce an action. You are putting your energy, your concentration, and your focus into a singular goal and it’s inspiring to those people who get to benefit in some way from what you were able to produce. It’s better to be a doer than to be an observer but it can inspire others to find their flow state when you see them do theirs and to do it extremely well.

For example, I was at a popular Jazz club in Mexico City recently and the headliner was a talented Danish guitarist along with a group of local musicians backing him up on the saxophone, the drums, and the Jazz bass. Every one of them was talented at what they do and were in sync generating a group kind of ‘flow state’ that is even more powerful. The thing with a good Jazz group is that you start to yourself get into the ‘flow’ of enjoying the music and moving your body to the rhythm as well.

As someone who played trumpet for 11 years straight and enjoyed the feeling of togetherness and comradery that playing in a Jazz Ensemble can bring, it is impressive to see a group working well together and nailing their parts to achieve their flow state together. To play a musical instrumently proficiently on your own is tough enough, but to work together with different musicians to produce a catchy tune without making any mistakes is as near to a modern-day miracle as it can get.

Musicians thrive off the energy and the drive of others as well as professional athletes and even politicians. It is much harder to achieve a flow state on your own in the solitude of one’s house especially if your craft requires some sort of public attention. Writers and artists tend to be more introverted on average and don’t need the attention of others to achieve an individual flow state. However, there’s something to be said for achieving a group flow state when you’re cheering on a ruthless dunk from a professional basketball player or listening intently in an arena to a Presidential candidate’s stump speech.

People want to believe in the achievements of others, and I know that we prefer to lift each other up rather than to tear each other down. While it’s beneficial to take part in watching other people reach and show off their flow state, you should be trying to find yours every day. You will get much more satisfaction out of life when you are in that mode where you are merging with your craft whether that’s art, music, writing, sports, etc. While it’s fun to cheer others on and take part in their joy, you should always be trying to create a little bit of your own.

Intense concentration and effort is not easy to achieve, but it is extremely rewarding to put your worries and anxieties aside to focus on a singular goal that you want to achieve. It may take hours, days, weeks, months, and even years to get to where you want to be but there is joy to be found in putting away all distractions and devoting yourself to a craft that you enjoy and are able to put serious time into. Our individual potential will not be able to be achieved unless we are able to reach a flow state relating to a kind of creative or intuitive pursuit.

Do your best to try different activities out and see what you like. If you find an activity or an interest you enjoy, continue to add more time to it and you should start to see results. Don’t start to look for monetary rewards or personal fame to keep you going with this pursuit but you should be doing it for yourself primarily and for your desire to reach that state of flow where you can fully immerse yourself in the activity whatever it may be.

You should find happiness and joy in what you do and become the best that you can be at it. If you can enjoy the activity, you’ll eventually find your ‘flow’ with it and be able to do it effortlessly. While you will have a lot of frustration and stress with practicing and doing the activity, if you like it and find it worthwhile, you won’t mind the downsides when the upsides can produce such an intense ‘flow’ where you are in the zone and are able to produce a beautiful result that others will appreciate. Being able to inspire others to reach their own ‘flow state’ creates its own ripple effect allowing our society to become more creative, intuitive, and productive as a result.

English Corner – The Utility of Commas

The Comma is an integral part of any English language sentence and while it may not come up all the time, it is likely to come up many of your sentences especially if they are longer than 10 sentences. The comma helps us to avoid run-on sentences or sentences that are too long-winded, which will distract the reader, and take away from the meaning of your sentence(s).

Commas should be used moderately to not to introduce many pauses within your sentences. You should be looking to use conjunctions in lieu of commas or with them depending upon the context. What you do not want to do is not use commas at all or use them too much. There is a key balance there that a writer in the English language must learn through trial and error as they develop their grammar proficiency.

What a comma (,) does in not just English but in other languages as well is to break down sentences into individual clauses with the comma acting a pause in the action to let the reader catch his or her breath. Commas are used in several scenarios but none as so important as forming a list of two or more items. In a list type of sentence, the comma is effective in separating the people, places, or things into an order from first to last to differentiate them.

If there are two or more items in the list, the comma will come before the conjunction (and, but, or) to finish out the sentence properly. This kind of arrangement forms the basis of the ‘oxford comma’, which is still being debated by English grammar scholars, but for which is popular with some English language students and is advocated for by certain teachers. The comma + conjunction combo is not only just for the oxford comma but for a wide variety of sentences.

If you had to summarize the main uses of commas in sentences, they function in terms of being placed between items for formal lists and they also establish separate yet interdependent clauses within a single sentence. The supplementary uses for commas involve being used between parts of speech such as adjectives, adverbs, and before quotations. Commas can also be used for dates related to days, months, and years in terms of how it is written.

Let’s break down the different uses of commas but listing a few examples for each type of popular usage:

Main Uses

1.      Building lists

·        Not only was Jenny captain of the Varsity soccer team but she was also President of the Chess club, and a member of the National Honor Society.

·        Felix had several things to get from the supermarket today: eggs, milk, bread, meat, and soft drinks for his daughter’s birthday party.

·        I think my grandmother, Jean, will be there along with my grandfather, Patrick, and my mother, Eunice.

2.      Separating the clauses

·        Jack wanted to go out with his friends to the movies, but he couldn’t do so because he had to finish his homework.

·        Lying to other people is not a good idea, and it often hurts other people’s feelings.

·        They were lost in the woods, hoping to get home by morning, but they were out of food and without a compass to guide them.

Supplementary Uses

1.      Adverbs and Adjectives

·        However, he was not guilty of the crime they thought he committed.

·        Moreover, they apologized to him and let him go free.

·        The dreary, sad day was encapsulated by the rainy weather.

·        President Franklin Roosevelt was fervent, unwavering in his belief in the American people’s ability to contribute to the war effort.

2.      Quotations and Dates

·        Mr. Johnson told his students, “You should always know how to use commas in sentences.”

·        LeBron was dismissive of the reporters stating, “I scored 50 points and did my best to help the team win the game.”

·        Abraham Lincoln was born on February 12th, 1809 in Hodgenville, Kentucky, United States.

·        Independence Day happened on July 4th, 1776 as the United States declared its independence from the British Empire.

As you can see from these examples, commas play a really important role in both English writing and in English grammar. There are several main uses and supplementary uses that the English language learner should be aware of. You must be able to practice each of these comma uses regardless of the purpose. In order to use commas properly, you must write your own sentences, make corrections if necessary, and get feedback from your teacher or your other classmates.

Each comma use is important whether its to separate sentence clauses, making a list of items, putting them with adjectives and adverbs, or using them for quotes or dates in those type of sentences. Without commas, you won’t have a complete sentence and you’ll run the risk of having a run-on sentence, which is what you want to avoid as much as possible in mastering English grammar and writing.

English Corner – Spot The Mistakes

Once you have learned to embrace your errors, the next key part of being an editor of your written English language work is to spot the mistakes. You need to become proficient in catching your mistakes, understanding why they were mistakes, and then fixing them. You are bound to make some mistakes with your English writing but the best way to get over that hurdle is to spot them, understand them, and fix them. It doesn’t even have to be your English when it comes to spotting the mistakes.

Beyond your own work, look at the English language wherever you go and see if there are any mistakes that other people have made. You may be able to help other writers whether they are friends, family, colleagues, or fellow students by helping them spot their mistakes and assisting them in getting them fixed.

Part of becoming proficient as an editor is getting that extra practice that comes with spotting errors in the English that others have put forward. You should always point out their mistakes in a polite and courteous manner, but you should be able to learn from their mistakes in addition to your own. Peer editing is a crucial part of becoming a better English writer and it will make you more adept as an editor too when it comes to be time to review your own work.

Most of us go about our daily lives trying to not focus on the advertisements or the notices that come across our path. However, another crucial way to boost your English language skills is to look closely at those words and phrases you see every day when you’re out and about. You may not notice it but there are sometimes silly and easily fixable errors that are in these notices and advertisements.

When you spot them, take the time to snap a photo with your phone and then when you’re home later, you’ll be able to write down the incorrect word or sentence and re-write it, so it is correct. In order to make this happen, you have to be observant and you have to sometimes get close to the notice, advertisement, or posting in public and really look carefully at it to see if the written English is right. What may be tedious at first may end up being a fun game of sorts that you can play with friends and family to improve your English.

Spotting errors does not only have to be with regards to advertisements or public notices. Despite how well edited written pieces of work are, you are likely to still find small errors in publications such as newspapers, journals, magazines, and even short stories. If you have purchased any one of these items, you should take the time to highlight the errors you find because there may be a few that have slipped the radar of the editor before it came time for publication. In addition to highlighting these errors, you should consider fixing the mistakes and even making the publisher and/or author aware of the fact that there were some mistakes left in the final version of the written piece.

The last key component when it comes to spotting English mistakes is having a way to document them whether you found these mistakes either in public or in private. It would be really beneficial to have a list of English mistakes that you have noticed and fixed as well as what was the running theme that they may have had in common. It would be wise to group those mistakes in categories whether they were grammatical errors, structural errors, or spelling errors. You could also write about the patterns of the mistakes in a journal or a Word document so you can keep track of where, how, and why you spotted those English errors.

Also, there are hundreds of activities, worksheets, and general practice problems out there that any student can use to boost their proficiency in being a better English editor. You will need to be already a decent writer to make proper edits, but you can do so at the Intermediate level or above. In addition, daily or even weekly practice by completing those ‘mistake’ correction worksheets will go a long way to become a good editor not only for yourself but for your fellow classmates or work colleagues.

There are many different websites out there where you can download, open, and use these activities for free and they are really easy to do so on your own. After completing these worksheets, be sure to get a trusted friend who is good in English or a qualified teacher or professor to look over your corrections to make sure that you did well in spotting and correcting the errors in the paragraph, essay, or article. Without proper oversight, you will not be as well off as an English editor so having a person for peer review is key in this case.

Spotting the mistakes that you make with the English language is easy enough, but it takes a lot of hard work and effort to spot the mistakes of others. However, by doing so, you’ll develop the skillset necessary to be a good Editor not just for yourself but for other English writers. Having the chance to practice spotting errors and mistakes in writing will set you apart from other learners. You should not be afraid of challenging yourself or your ego to point out the mistakes that you or others will inevitably make and then fix them.

While doing so, keep a running tally of these mistakes and understand if they are a pattern and how you can overcome making the same mistake over and over again. As I have mentioned previously, you learn through making mistakes and this is the case for both native English speakers and for English as a Second Language learners. Nobody’s perfect and we all have flaws in our language abilities. Instead of hiding from these mistakes, let us hold each other accountable and bring them out into the open so that we all may improve and become better English learners.