The Art of an Apology

“One thing I have noticed recently is that some people have a hard time giving a simple apology when they mess up, are rude to others, or don’t have the emotional intelligence to realize when they were in the wrong about something. Now, this is not a good habit to develop as an adult and one that makes you appear to be childish more so than any other negative trait that you could display.”

One thing I have noticed recently is that some people have a hard time giving a simple apology when they mess up, are rude to others, or don’t have the emotional intelligence to realize when they were in the wrong about something. Now, this is not a good habit to develop as an adult and one that makes you appear to be childish more so than any other negative trait that you could display. Learning how to apologize is done when we are children and our parents tell us to always ‘say sorry’ and to learn to be nice to others.

‘Sorry’ is one of the golden words we learn are key to our day-to-day lives. It doesn’t take much to do and will cost you nothing. The fact that many adults don’t know how to do this today in our society is a worrisome sign of how personal relations have decayed compared to previous times. Some people choose to dance around the offense and not acknowledge it while others refuse to take responsibility for their actions which leads to the person who was offended feeling aggrieved and holding a grudge against that person for longer than they should need to.

The old adage of ‘you forgive but you don’t forget’ is not a pretty one but if there is no apology from that person who committed the offense, the other person may learn to forgive them but they will not forget that there was no apology rendered from the other person. I do not endorse holding a long-lasting grudge against other people but being rude, saying bad things about others, and overall not being a respectful person will cause you to lose many different relationships with others. Most adults do not know want to associate with somebody who refuses to apologize or does not take responsibility for their actions.

I believe that with social media and how often we do not see the other person’s face and their body language that we feel comfortable getting away with rude behavior and it has led to that kind of behavior spilling over into real life interactions. A lack of an apology can be due to a person’s own narcissistic nature and to think that the rules like the ‘golden rule’ don’t apply to them and that they can ever do no wrong including causing harm or offense to other people.

The sign of a true mature adult is one who apologize and does so in a sincere manner. It is a heartfelt apology and is usually more than just a simple ‘sorry’ and then move on. If someone cannot even say ‘sorry’ or realize the hurt that they have caused, then they still have a lot of growing up to do and act more like a child or a teenager in an adult’s body than an adult themselves. The sad thing to see in society is when a 45 year old acts like a 15 year old or when a 75 year old acts like a 5 year old, which is often as the result of them not registering other people’s emotions or feelings, and thinking reflectively about their behavior, their tone of voice, and how their language was inappropriate.

The art of an apology is not as simple as it can be made out to be with just a quick ‘sorry’. Often in life, a simple ‘sorry’ does not cut it. I think it’s better to follow these steps to having a legitimate and heartfelt apology that will make the other person feel better and try to restart the relationship or improve it rather than letting it fester and causing the other person to dwell on your insult.

1. Acknowledge You Were Wrong

The first step for any good apology is to acknowledge to someone face-to-face if you can or over phone or email if you can’t see that person that you were wrong. Whether it was something you said or something you did or that you hurt their feelings, acknowledge the thing that caused the original offense, state how it wasn’t right for you to do that, and apologize in that way beyond a quick ‘sorry’. It’s as direct as “I was wrong to…”, “It was not right for me to…”, “You deserve an apology for…”

2. Remember the Incident and What You Took from It

When you acknowledge what you did and that it was wrong, it makes the other person feel like you remembered that it was not the right thing for them to do and that pain was caused. It also means remembering that certain feelings were hurt and that the other person realizes they could have done things different / not said anything at all / or watched what they have said better. Saying ‘sorry’ or apologizing without saying what the ‘sorry’ is for is not a good way to do an apology because you have to be specific regarding what the apology is for and what you did wrong if you caused offense.

3. Be Sincere and Don’t Rush It

How you say an apology is often more important than what you say in the apology. If you are rushing through it, only saying a one-word apology, and not even looking at the person or acknowledging their presence while saying it, then that is not a real apology. A real apology must be congruent with your body language and your eye contact and your tone of voice all on the same page together. You should give that person your full attention and not be checking your phone, reading your email, or have your attention generally elsewhere while doing the apology.

Also, not rushing it means it’s going to take more than a five second ‘sorry’ and move on, if you follow the previous two steps, a good apology will take as long as it needs to which could be anywhere from a minute to ten minutes depending upon what the other person has to say. Depending on the severity of the negative action, you want to give that person a chance to respond, to accept your apology, and to decide how your relationship with them is going to move forward. You cannot force an apology to move forward without the other person agreeing to it so make sure you are patient, forthcoming, and open to listening to what they have to say to you.

4. Be Open to a Change in the Relationship

Even with an apology, sometimes, that person is going to want to take a break from seeing you, hanging out with you, or being around. It can be hard to bring that relationship back to what it was when harsh words are exchanged or when negative actions happened between two people to cause the strife. You have to understand and accept what the other person does because they may not want to trust you again as much or recognize that you aren’t the person who they thought you were.

This may be a hard pill to swallow but you are likely going to have to spend some time away from that person, let them forgive you on their own timetable, and they will set the terms on if they see you again or not. It is possible they may never fully get over what you did and not want to be around you again at all. This is a harsh truth to face for most people but the least you can do is apologize and try to move on.

If that person chooses to accept your apology but not go out of their way to see you again then that is their right to do so and it is up to them how they want to conduct their interactions with you moving forward. As adults, people want to spend time with those people who treat them well, respect them, and are emotionally mature. If you can’t do that, it’s going to be tough to have friends or to be around other family members.

I write this article because too often today I have seen other adults refuse to apologize for being in the wrong and this can cascade throughout the rest of our society. There is a fundamental lack of accountability and also responsibility that starts with a failure to apologize sincerely. It takes real wisdom and maturity to apologize to someone, but it is necessary since we are all flawed and make mistakes.

A true adult owns up to these mistakes they made, apologizes for them to seek forgiveness, and accepts what the other person does in response without any future expectations on how the relationship can move forward. It begins with saying ‘you’re sorry’ but it does not end there and a good apology is more than saying ‘sorry.’ It means acknowledging what you did was wrong, being sincere about it, listening to the other person, and being open to a change in the relationship based on how they want to move forward with you in the future. That is the true art of an apology and one that I hope you will follow in your own life.

English Corner – The Basics of Business

“However, as you get older and you advance in your career or your business pursuits, you may find it to your advantage to know the basics of business English. In addition to the vocabulary and the grammar, you need to be aware of the major steps before you can advance in your position.”

It is likely that you will want to improve your English for purely professional reasons at some point. If that’s not you, then this blog post will not apply to you. However, as you get older and you advance in your career or your business pursuits, you may find it to your advantage to know the basics of business English. In addition to the vocabulary and the grammar, you need to be aware of the major steps before you can advance in your position. I cover a number of these topics in both Business English private lessons and also in an online course specifically for this subject.

For this article, I am going to focus only on the basics of business English and how to get your foot in the door to give yourself a chance to either get hired, get promoted or at least feel more comfortable using your English skills in a professional setting. I am not going to make a huge list of items for you to accomplish but rather give five pieces of general advice for you to get started in this niche part of the language. If you can get these five tidbits down in terms of remembering and utilizing them, you should have no problem getting to the intermediate or advanced topics within the business English curriculum, which is covered in both private lessons and an online course.

Let’s start with the most obvious point and then become more and more obscure from point #1 to #5. Some of these points of advice will seem obvious to you and I hope that others will make you think of your own approach and how it could be improved. I believe you will find these five pieces of advice useful to get you started with Business English and to keep you learning these kinds of topics into the future.

  1. Network, Network, and Network Some More: Networking and connecting with others is the key place to start when it comes to getting started with developing your business English skills. Networking is the foundation for doing the most amount of business and it can take various forms. When you’re emailing, you’re networking. When you’re at an event meeting people and practicing your English, you’re networking. When you’re calling potential partners or future customers over the phone, that too is a form of networking.

The biggest skill you’ll need to develop and hone for the English-speaking business world will be to become a good networker in a non-native language. There is no better test for your speaking, writing, listening, and reading skills then to put yourself out there and network with others who are also English speakers, native or otherwise. Networking also takes a serious amount of effort so make sure you put in the time to practice whether it is for writing e-mails, developing your business cards, or remembering to show up for events.

2. Remember the Small Details: In business, you not only have to remember the big details whether its’ for a project, a trip, or a presentation but it’s even more important to be aware of the small details. Mastering the small, insignificant details can make the difference between a successful business deal or an absolute disaster. What are the small details? Well, they could be a number of things. I like to think of them as peoples’ names, technical details, the times and dates of meetings, and staying on top of your tasks each and every day.

Preventing yourself from slacking off or getting complacent falls under this category of remembering the small details. You may think that names, dates, or the technical details are not important but if you forget or you neglect them, something is likely to blow up in your face. You may also hurt someone’s feelings or cause someone else to feel overwhelmed when you make little mistakes. In business, even small issues can become big issues, so it is better to strive to be a perfectionist than to let the small things slide. It does not mean obsessing over every little thing, but it means treating every part of a task the same and not slack off when something does not interest you because it could mean you making more careless errors. The little details can also make you stand out in a good way when you remember them and earn you greater respect and comradery at your work when you don’t make those careless errors too.

3. Put in The Extra Time: Similar to the Art of Networking extensively when you are starting out in business, putting in overtime to network or to get some extra work done or to put more effort on a project can develop your business acumen a lot quicker. Being a reliable and hard worker on a team can make up for your lack of knowledge in certain areas of the target language like English. However, you should be willing to put in extra time to study and work on the English skills needed to develop your proficiency in business, regardless of what type of business vocabulary and grammar you need.

You will need more than just the normal eight or nine hours doing your job but to develop your English level for business, you’ll need to be studying and practicing an hour per night to get really good at the English needed for your career.For this practice, you will need to mix it up with speaking practice, writing for potential work projects, and listening to other native speakers and seeing if you understand what they are telling you. Extra time not just for your job but also for your business English needs will set you apart if you are willing to put the effort in on a consistent basis over weeks or months in order to move ahead in your career.

4. Mastering Pleasantries: No business can be done without the correct way of speaking to both colleagues, potential partners and your superiors. You have to know how to talk to and interact with each type of person in your office or in your company. This involves studying pleasantries and the different vocabulary words that these conversations involve. There are different formalities and informalities involved when you’re talking with others professional depending on who they are. How you talk to your boss is different to how you talk to your intern who is in college.

Being proficient in business English means being able to have both productive and appropriate conversations with people from the higher ups to the new folks who just arrived. Greetings and goodbyes as well as making small talk are all important aspects of successfully doing business. Any good businessperson also is well versed in cross-cultural communication especially through the medium of a global language like English. Most of business is done over lunch, dinner, or an adult beverage.In order to have productive conversations, it starts with knowing how to address people in your own company and in other companies. It all starts with mastering pleasantries and then you can keep practicing mastering the entire conversation later on.

5. Know Who You Are (Background and Experience): Before you can begin to write about yourself let alone develop your professional resume (CV) and cover letter, you have to be able to know who you are. Knowing who are you means knowing how to write about yourself without bragging too much or boasting of things you did not do. You have to be aware of both your strengths and your weaknesses. You also should know what your skills are and what you still need to learn about. This trait of business involves having self-awareness and giving a fairly accurate perception of who you are professionally to other people.

Before you develop a resume, a cover letter, or even a short writing sample, it’s important that you firstly recounter your professional background up to this point where you start writing out everything in English. You’ll need to be aware of how to tie all of your professional experiences together, come up with a longer ‘pitch’ of what you bring to the table and how a company or business would benefit from you being there. Lastly, it’s key to brainstorm about your experiences, your career goals, and what your professional profile would be before you start putting pen to paper. This fifth basic trait may be the hardest to pull off but if you are to become comfortable using English for business purposes, you need to know who you are as a professional and about what you offer before you start jotting it all down.

These five basics of business for English may seem untraditional but you have to know how to walk before you can run, or you have to know how to network before you can sign the big deal for your firm. Your English skills for business have to master pleasantries, networking, and brainstorming before you can master presentations, deal making, or writing a formal cover letter. Taking these five basics seriously and getting them down first will not only make you a better English learner but you’ll also generally become a better businessman or businesswoman for having taken these bits of advice into consideration and acting on them to improve professional.

Once you have the basics down, let me know if you would be interested in a private Business English lesson or in enrolling in a Business English course to take your language skills in this area to a higher level. The sooner that you get started, the quicker you can advance in your career pursuits!

How to Spot a BS Artist

I do not like to speak ill of people, but I do think it is important to warn about certain people who may not have your best interests in mind. You may want to look out for what I will reference as being ‘BS Artists’ as I do not like to curse in my writings. I will tell you what a BS Artist is, what to look for in spotting a BS Artist, and how to avoid them as best as you can. BS Artists do not necessarily intend or want to be mean and they are not necessarily bad people, but they can be deceptive, misleading, and not have your interests in mind.

BS Artists are definitely not your friends even though they may initially appear to be friendly. They seem to care about you initially and remember certain details about who you are. Their kind of friendliness is an obvious bit of shallowness that leaves you feeling a little let down. You can tell after a little while that the friendliness was not genuine, that they are looking to curry a favor or are trying to take more from you than they want to give back, and they are mainly looking out for themselves and want to take advantage of your time or your money.

A BS Artist will do their best to convince you of something without giving any proof or by hyping something up without checking his or her facts. They do not see lying as that bad if it’s a means to an end even if that hurts people’s feelings or misleads them. They resent facts and the truth and will attack you if you push back on them. If it is in their interests, they will BS their way even if it means disregarding the truth to further their own agenda even if it causes harm.

Instead of admitting that they are wrong or that they do not know or to say that they need to find out the facts first, they go ahead with illogical assumptions and conclusions on any given subject and will not back down at any cost. They would rather ‘save face’ or maintain positive relations with others rather than be honest and upfront about what they might have been wrong about. Because lies upon lies can do the most damage, BS Artists cause a lot more harm because the little white lies become big lies and before they can admit fault, many people can be hurt from being misled.

It is not a bad trait to be confident, but BS Artists take it to the next level by being cocky and showing hubris even in the face of contrary evidence or contradictory claims. They can be overconfident, selfish, and demeaning when other people disagree with them or want to debate regarding the facts of the matter. Being that cocky will get a BS Artist into trouble and can cost them dearly even if they are able to evade the truth for a little while. Even if they put off the truth for months of years, it will come back to bite them and it could cost them money, their jobs, their families, and their freedom.

From devious landlords to banking fraudsters to pyramid scheme creators to corrupt politicians, they are all BS artists at the heart of it and while some people in these professions are good people and care about others, BS artists in these fields of work give others a bad reputation because of the heinous acts they end up committing.

What we have to do as a society is to not enable them to rise to influence other or hold power over others. It starts with a strong sense of accountability, ethics, and holding people responsibility for their actions. It has to also begin with not any of the small lies slide which end up becoming bigger and bigger lies that cause a lot more damage the more a BS artist gets enabled. A BS Artist is bad enough but when he or she has free reign to do as they please with no consequences so then the rest of society will be left holding the bag and with no due recourse to hold them accountable.

You first have to detect if there are any lies, get to know that person really well and decide if they are truthful and trustworthy. It may take months or even years but don’t jump into a friendship or a business partnership with someone you haven’t seriously gotten to know for. When you are not in a rush, why risk a lot when you don’t know anything about that person? Another warning sign is when they refuse to divulge information about themselves when you start to get to know them such as what their job is like, a little about their hobbies, and what they enjoy doing.

You should also make sure that they want to get to know you and that they follow up on their commitments when you ask them for their time. If they aren’t willing to respond to your emails or phone calls, you should not push forward with any higher level of commitment such as an in-person commitment or any long-term partnership or relationship. Do not let a BS Artist let you waste your time or your money whether it’s through the television or face-to-face.

A BS Artist is not hard to find, and they are always going to be around. Part of being a functioning adult is knowing how to think critically about who you are dealing with and how you deal with them. You have to be skeptical to some degree and having a ‘wait and see’ mentality when it comes to other people. You do not want to give much or give too little but it’s not good to heavily invest since you may get burned in the process. The best you can do is really get to know the other person well whether its’ for business, relationships, or career-wise.

The main characteristics that you want to avoid are people who are deceitful, uncaring about the truth, and not willing to hear the facts. They can be manipulative, compulsive liars, and they may use you to get ahead and not feel any remorse about it. Some BS Artists are so good at it sadly that you may only realize that they are a BS Artist a decade or two decades later. There are going to be times like that unfortunately where you may be taken advantage of and done all you can to avoid that happening. The best you can do in that case is admit that you made a mistake but were trying to protect yourself to the best of your ability. At times in life, you have to cut your losses and hope the damage was not too bad.

Ultimately, what we all must do is make sure that the BS Artists do not hold too much sway over our society or our economy. That is when the real trouble begins when they control a lot of daily life leading to greater corruption, inequality, and societal dysfunction. When an entire society is deceived, the damage may last for decades and we are likely to know that we were warned but not enough of us were aware that we were dealing with BS Artists rather than genuine and good people. We have to do better than that and make sure that we prioritize the right kind of character, ethics, and personal qualities in our politics, in our daily life, and in our society.